Privacy Policy
Last updated: April 30, 2026.
1. Introduction
This privacy notice explains how BookedLocal AI ("BookedLocal", "we", "us", or "our") collects, uses, shares, and protects personal information through trybookedlocal.com, any other site or portal we operate, and the services we provide.
By providing personal information to BookedLocal, you confirm that you are at least 13 years old and that the information you provide is accurate. BookedLocal is responsible for the personal information described in this policy.
If you have questions, want to update your information, or want to make a privacy request, contact us at hello@trybookedlocal.com.
2. What Data We Collect About You
Personal information means information that can identify, relate to, describe, or reasonably be linked with an individual or business contact. It does not include anonymized data.
- Identity Data may include your name, company name, title, role, account username, and account identifiers.
- Contact Data may include business address, email address, phone number, website, service area, and communication details.
- Financial Data may include billing details, payment status, invoice records, and payment method information processed through approved payment providers.
- Transaction Data may include details about services requested, services purchased, invoices, payments, support requests, and account activity.
- Technical Data may include login data, IP address, browser type and version, device data, time zone, location signals, operating system, platform, server logs, and similar technology information.
- Profile Data may include account settings, portal activity, preferences, service criteria, feedback, survey responses, and communication history.
- Usage Data may include information about how you use our website, portal, emails, products, and services.
- Marketing and Communications Data may include your preferences for receiving marketing from us and your communication preferences.
- Public Business and Prospect Data may include publicly available business information, such as company name, website, service category, public contact details, directory listings, review signals, and other information used to evaluate business fit.
We may also use aggregated data, such as statistics about website usage or campaign performance. Aggregated data does not identify you by itself. If we combine aggregated data with personal information so that it can identify you, we treat it as personal information.
Sensitive Data
BookedLocal does not intentionally collect sensitive personal information such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic data, biometric data, criminal convictions, or offenses. Please do not submit sensitive information through our website, portal, or emails unless we specifically request it for a lawful and necessary reason.
3. How We Collect Your Personal Data
We collect information through several methods:
- Direct interactions. You may provide information by filling out forms, requesting information, communicating by email or phone, creating or using a client account, purchasing or discussing services, responding to surveys, or giving feedback.
- Automated technologies. As you use our site or portal, we may collect Technical Data through cookies, server logs, analytics tags, email pixels, and similar technologies.
- Third parties and public sources. We may receive information from service providers, payment and billing providers, analytics providers, communication tools, data enrichment providers, business directories, public websites, and other publicly available business sources.
4. How We Use Your Personal Data
We use personal information only when we have a business, contractual, legal, or consent-based reason to do so. Depending on where you live, the legal bases for processing may include performing a contract, complying with a legal obligation, our legitimate interests, consent, or another lawful basis.
| Purpose or Activity | Types of Data | Reason for Processing |
|---|---|---|
| Register you as a customer, prospect, or client portal user. | Identity, Contact, Profile, Technical. | Service delivery, account setup, contract performance, and legitimate business interests. |
| Evaluate fit, prepare campaigns, manage approvals, deliver handoffs, and provide reporting. | Identity, Contact, Public Business and Prospect Data, Profile, Usage, Transaction. | Service delivery, contract performance, and legitimate business interests. |
| Process payments, invoices, fees, refunds, and collections. | Identity, Contact, Financial, Transaction. | Contract performance, accounting, legal obligations, and legitimate business interests. |
| Manage our relationship with you, including updates to terms, policies, services, surveys, and support. | Identity, Contact, Profile, Marketing and Communications. | Contract performance, legal obligations, and legitimate business interests. |
| Administer and protect our site, portal, business, and systems. | Identity, Contact, Technical, Usage. | Security, troubleshooting, fraud prevention, system maintenance, legal obligations, and legitimate business interests. |
| Deliver relevant content, marketing, outreach, and advertisements, and measure their effectiveness. | Identity, Contact, Profile, Usage, Technical, Marketing and Communications. | Consent where required and legitimate business interests where permitted. |
| Use analytics to improve our website, services, customer relationships, campaigns, and user experience. | Technical, Usage, Aggregated Data. | Legitimate business interests and consent where required. |
| Suggest services, resources, or next steps that may be relevant to your business. | Identity, Contact, Profile, Usage, Public Business and Prospect Data, Marketing and Communications. | Consent where required and legitimate business interests where permitted. |
Marketing Communications
You may receive marketing communications from BookedLocal if you requested information from us, purchased or discussed services with us, provided your details for marketing, or appear to be a relevant business contact and have not opted out. We do not sell your personal information.
You can stop marketing messages at any time by using the unsubscribe link in our emails, replying with an opt-out request, visiting our unsubscribe page, or contacting us at hello@trybookedlocal.com. Opting out of marketing does not stop service, transaction, security, or account messages.
Change of Purpose
We will use your personal information for the purposes for which we collected it unless we reasonably need to use it for another compatible purpose. If we need to use your information for an unrelated purpose, we will notify you where required and explain the lawful basis for that use.
5. Disclosures of Your Personal Data
We may share personal information with the following categories of recipients when necessary for the purposes described above:
- Service providers that support hosting, IT, security, analytics, payments, billing, email, customer management, data enrichment, automation, and system administration.
- Professional advisers, including lawyers, accountants, auditors, bankers, and insurers.
- Government agencies, regulators, courts, law enforcement, or other authorities where required by law or to protect rights and safety.
- Successors or potential successors in connection with a merger, acquisition, financing, reorganization, or sale of business assets.
We require service providers to protect personal information and to use it only for the services they provide to BookedLocal unless another lawful basis applies.
6. International Transfers
BookedLocal and its service providers may process information in the United States and other countries. Those countries may have privacy laws that differ from the laws where you live. Where required, we use appropriate safeguards such as contractual protections, approved transfer mechanisms, or other legally recognized protections.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. We limit access to personal information to people and service providers who have a business need to access it.
No website, email, or internet-based service can be guaranteed to be completely secure. If we learn of a security incident that requires notice, we will notify affected users and regulators where required by law.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes we collected it, including service delivery, business operations, security, legal, accounting, tax, and reporting requirements.
Retention periods depend on the type of data, the sensitivity of the data, the risk of harm from unauthorized use or disclosure, the purpose of processing, whether we can achieve those purposes another way, and applicable legal requirements. We may anonymize information for research, reporting, analytics, and business improvement, in which case we may use it indefinitely without further notice.
9. Your Legal Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, or restriction of certain personal information. You may also have the right to object to some processing, withdraw consent where processing is based on consent, or opt out of certain marketing or sharing activities.
To make a request, contact hello@trybookedlocal.com. We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.
10. Third-Party Links
Our website, portal, emails, or reports may include links to third-party websites, plug-ins, tools, or applications. We do not control those third parties and are not responsible for their privacy practices. When you leave a BookedLocal website or portal, review the privacy notice of the site you visit.
11. Cookies
A cookie is a small file placed on your device that helps a website remember information about your visit. Cookies and similar technologies can be used for site functionality, analytics, security, preferences, traffic measurement, advertising, and marketing.
You can set your browser to refuse all or some cookies or to alert you when cookies are being set. If you disable or refuse cookies, some parts of the site or portal may become inaccessible or may not function properly.
- Session cookies are stored only during a browser session and are usually deleted when you close your browser.
- Persistent cookies remain on your device after your browser closes and can be read when you return to the site.
- Strictly necessary cookies enable core website, security, account, and service functions.
- Performance cookies help us understand visits, traffic sources, and which parts of the site are useful.
- Functionality cookies help remember choices and provide enhanced features.
- Marketing cookies may help deliver, measure, and improve relevant marketing where permitted.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date above.
13. Contact
For privacy questions, updates, or requests, contact BookedLocal at hello@trybookedlocal.com.