Terms of Service

Last updated: April 30, 2026.

These Terms of Service regulate the business relationship between BookedLocal AI ("BookedLocal", "we", "us", or "our") and each visitor, prospect, customer, or authorized user ("you" or "Customer") who uses our website, portal, or services. When you use the website, request information, approve service work, or purchase services from us, you agree to these terms.

No person under 18 years old may purchase services from BookedLocal. If you are under 18, do not purchase services or create a client account.

1. Definitions

In these terms:

• Customer means any person or business that buys, approves, receives, or uses our services.
• Our Website means trybookedlocal.com, any BookedLocal-owned website, and the computing hardware and software that supports those websites.
• Portal means any private BookedLocal client, owner, or delivery workspace that we make available.
• Services means any appointment-setting, lead research, outreach preparation, reply triage, reporting, client portal, campaign operations, consulting, implementation, or related service we provide.
• Content means any material in any form published on our website or portal by us or by a third party with our consent.
• Material means information, files, lists, copy, criteria, claims, logos, website content, messages, approvals, or other content you provide to us or post in the portal.
• Service Order means a written proposal, invoice, checkout page, statement of work, email confirmation, or other written agreement describing specific services, fees, timing, guarantees, or requirements.

2. Our Contract With You

These terms apply to you as a visitor to our website and, in any event, as a buyer or prospective buyer of our services.

We accept your order or service request by written confirmation, invoice, payment confirmation, portal invitation, signed service order, or by beginning service work after you approve the scope. That is when our contract is made.

We cannot guarantee that every service mentioned on our website is available to every business, territory, trade, or category. If a paid service becomes unavailable before work begins, we will refund the unavailable portion of the service fees you paid.

We may change these terms from time to time. The terms that apply to you are those posted on our website when you order or renew services, unless a separate written service order says otherwise.

If you buy services from us through a method that does not involve payment through our website, these terms still apply as far as they can be applied.

3. Your Account With Us

You agree to provide accurate, current, and complete information about yourself and your business. We need this information to evaluate fit, set up service delivery, create workspaces, prepare outreach, and communicate with you.

If you use our website or portal, you are responsible for maintaining the confidentiality of your account, login credentials, devices, and password. You agree to accept responsibility for all activity that occurs under your account.

You must tell us immediately if you believe someone has accessed your account without permission. If available, you should also update your password and secure your account.

4. Price, Payment, and Service Provision

Service pricing, billing timing, renewal timing, and payment methods are stated privately in the applicable service order, invoice, checkout flow, or written confirmation. Public website copy does not create a binding price offer.

You agree to pay the fees described in the applicable service order. Payment may be processed through Stripe, invoice, ACH, card, or another approved payment method. If you authorize recurring billing, you authorize us or our payment processor to charge the approved payment method on the agreed schedule without further approval.

Unless a service order says otherwise, recurring fees are billed in advance and custom setup, activation, implementation, list-building, campaign preparation, and consulting work may be billed before delivery begins.

Our services may be provided by email, phone, video call, private portal, documents, spreadsheets, automations, reports, software, or any other method described on our website or in the service order.

We may update the nature, features, tools, or delivery method of the services when doing so improves delivery, security, compliance, or operational reliability. If a material change requires action from you and you do not take that action, we may pause or terminate affected services.

You may not resell, share, sublicense, or allow others to use the services in your name unless we approve it in writing.

We will use reasonable efforts to maintain our website and portal, but service access may be interrupted for maintenance, security, updates, vendor issues, outages, or causes outside our reasonable control. Reasonable interruption is not a ground for repayment of fees already paid.

5. Our Action-Based Guarantee

BookedLocal may offer an action-based guarantee only when that guarantee is stated in a written service order. No guarantee applies unless it is confirmed in writing by BookedLocal.

Any action-based guarantee is strict and depends on your full participation, accurate inputs, and timely follow-through. Unless your service order states different requirements, the following conditions apply:

• Participation. You must complete requested intake, attend or respond to required setup and review communications, and provide accurate service-area, trade, offer, calendar, and call-handling information.
• Approvals. You must review and approve target criteria, campaign copy, claims, lists, sending rules, exclusions, and handoff preferences within the timelines we request.
• Response speed. You must promptly handle qualified replies, phone calls, estimate requests, booked appointments, or other handoffs so opportunities are not lost after delivery.
• Compliance. You must not ask us to send false claims, unlawful messages, consumer marketing without appropriate consent, SMS without proper consent, robocalls, misleading offers, or campaigns that violate platform rules or applicable law.
• Tracking. You must keep and share reasonable records of handoffs, bookings, estimate outcomes, closed jobs, call attempts, and follow-up activity when needed to evaluate the guarantee.
• No material interference. You must not materially change service area, pricing, availability, offer terms, reputation, website, call handling, intake criteria, or business operations in a way that undermines the campaign without telling us first.

If you claim an action-based guarantee, you must provide the evidence we reasonably request, which may include portal records, call logs, CRM records, screenshots, calendar records, email threads, sales notes, and handoff outcomes. Failure to provide requested evidence may void the guarantee.

If the written guarantee applies and all requirements are satisfied, your remedy is limited to the specific refund, credit, continuation term, or other remedy stated in the service order. Outside the written action-based guarantee, BookedLocal does not guarantee revenue, closed jobs, rankings, ad performance, booked estimates, or a specific number of customers.

6. Cancellation of Order and Refunds

Cancellation and refund terms are controlled by the applicable service order. If the service order does not say otherwise, setup fees, activation fees, custom work, completed work, data work, campaign preparation, and services already delivered are non-refundable.

For recurring services, you may cancel future service by giving 30 clear days' written notice unless a different notice period is stated in the service order. Payment remains due through the end of the notice period.

This section does not limit rights you may have under applicable law or remedies expressly provided by a written action-based guarantee.

7. Taxes, Duties, and Service Restrictions

You are responsible for taxes, duties, fees, assessments, or similar charges that apply to your purchase or use of the services, except for taxes based on our income.

If you are outside the United States or operate in a regulated industry or jurisdiction, you are responsible for confirming that you may lawfully purchase and use the services in your location and for your category of business.

8. Dissatisfaction With the Services

If you are not happy with the services, contact us as soon as possible and tell us:

• exactly why you believe we failed to provide the services correctly;
• the date of the issue, if relevant;
• when and how you discovered the issue;
• the result or impact of the issue; and
• what action you believe would reasonably resolve the situation.

Send service concerns to hello@trybookedlocal.com or another contact method listed on our website or in your service order.

9. Disclaimers

We may improve or change our website, content, portal, service process, tools, vendors, or service methods at any time and without advance notice.

Content may include technical inaccuracies or typographical errors. Please bring any errors you find to our attention.

To the maximum extent permitted by law, we make no warranty or representation, express or implied, about:

• the adequacy or appropriateness of the services for your particular purpose;
• the truth or accuracy of content published by someone other than BookedLocal;
• merchantability, fitness for a particular purpose, or non-infringement, except where such warranty cannot lawfully be excluded;
• compatibility of our website, portal, or services with your equipment, software, browser, network, or telecommunications connection;
• revenue, profits, booked estimates, closed jobs, rankings, customer volume, or business results, except to the limited extent stated in a written action-based guarantee.

Our website may contain links to third-party websites outside our control. We are not responsible for the content, policies, loss, or damage arising from your use of third-party websites.

To the maximum extent permitted by law, we are not liable for special, indirect, incidental, consequential, punitive, exemplary, or lost-profit damages, or for loss of use, loss of data, lost revenue, lost business opportunity, or business interruption arising out of or related to your use of our website, portal, content, or services.

In any event, our liability is limited to the amount you paid for the specific service giving rise to the claim during the three months before the event giving rise to the claim, unless applicable law requires a greater amount.

Additional earnings and income disclaimers are available on our Disclaimer page.

10. Your Material

You represent and warrant that you own or have the right to provide all Material you submit to us or post in the portal, including business information, lead criteria, customer lists, service claims, logos, creative assets, testimonials, pricing claims, website content, and campaign approvals.

You grant BookedLocal a non-exclusive, worldwide, royalty-free license to use, copy, edit, process, format, transmit, store, and display your Material as needed to provide the services, operate the website and portal, comply with law, maintain business records, and improve our systems. We may use anonymized or aggregated information for analytics, reporting, and service improvement.

You are responsible for the accuracy, lawfulness, and completeness of your Material. You agree not to provide Material that is false, misleading, infringing, unlawful, confidential without authorization, or harmful.

11. System Security

You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of our website, portal, systems, accounts, or service infrastructure.

You may not use scraping, crawling, automated extraction, credential harvesting, vulnerability scanning, load testing, reverse engineering, or similar tools against our website or portal without written permission.

You understand that security violations may be unlawful and may result in account suspension, termination, civil claims, or criminal referral.

12. Acceptable Use Policy

As a condition of using our website, portal, content, and services, you agree that you will not use them to post, provide, request, approve, publish, send, or facilitate:

• copyrighted works, logos, trademarks, images, audio, video, software, lists, or data that you do not have the right to use;
• material that violates applicable law, platform rules, or third-party rights;
• phishing, hacking, credential theft, password cracking, spoofing, malware, or security circumvention;
• pornographic, abusive, threatening, harassing, defamatory, discriminatory, hateful, or obscene material;
• false, deceptive, unsubstantiated, or misleading claims about your business, services, pricing, results, licenses, reviews, certifications, availability, or guarantees;
• unlawful spam, junk mail, bulk unsolicited messages, misleading commercial email, or campaigns that lack required sender identity, opt-out, or suppression practices;
• SMS, robocalls, consumer marketing, or regulated outreach without required consent and approvals;
• age-inappropriate communications or content to anyone under 18.

You are responsible for the lawfulness of your offers, claims, approvals, suppression lists, and follow-up activity. We may refuse, pause, or terminate any campaign or service request that we believe may violate this policy, applicable law, platform rules, or our risk standards.

13. Confidential Information and Intellectual Property Rights

Each party agrees to protect confidential information received from the other party and not to disclose it except as needed to provide or receive the services, comply with law, use approved vendors, or enforce these terms.

BookedLocal retains all rights in our website, portal, systems, software, workflows, templates, prompts, automations, documents, designs, reports, code, processes, know-how, trademarks, logos, and content, except for your Material.

You may not copy, modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display, reverse engineer, or exploit any BookedLocal content, system, or service material except as expressly allowed by us in writing.

You may not use our name, logos, trademarks, content, screenshots, deliverables, or service materials on your website, marketing, sales materials, or public communications without our written permission.

14. Your Email Address

You represent that any username, domain, email address, reply-to address, sender identity, or account information selected or provided by you does not infringe third-party rights and has not been selected for an unlawful purpose.

If we believe an email address, domain, sender identity, or account selection interferes with third-party rights, violates law, creates deliverability risk, or is being used for an unlawful purpose, we may suspend or refuse related services.

You agree that email and electronic communications may be used for notices, approvals, confirmations, records, and service communications and may be contractually binding where permitted by law.

15. Indemnity

You agree to indemnify, defend, and hold harmless BookedLocal and its owners, contractors, vendors, and representatives against any claim, demand, loss, liability, damage, penalty, cost, or expense, including reasonable attorneys' fees, arising out of or related to your Material, your approvals, your use of our website or services, your breach of these terms, your violation of law, or your infringement of another person's rights.

16. Miscellaneous Provisions

When we communicate with you by email or other electronic means, you agree that those communications may be treated as written communications and may be binding in the same way as paper communications where permitted by law.

Where we provide a feature, resource, consultation, or service without specific charge, it is provided as a free item and does not create additional obligations unless we agree otherwise in writing.

Nothing in these terms or on our website gives any third party a right or benefit unless we expressly state otherwise in writing.

If any term is held by a court or authority to be void, invalid, or unenforceable, it will be changed or reduced only to the minimum extent necessary to make it valid and enforceable, and the remaining terms will continue in effect.

No delay or failure by us to exercise any right or remedy will be treated as a waiver of that right or remedy.

If a dispute arises out of or relates to these terms or any contract between you and BookedLocal, you agree to first contact us and attempt in good faith to resolve the dispute informally before starting arbitration or litigation, unless emergency relief is needed.

We are not liable for breach or delay caused by events outside our reasonable control, including outages, vendor failures, labor disputes, natural disasters, legal restrictions, war, terrorism, civil unrest, cyberattacks, payment processor issues, or internet and telecommunications failures.

These terms are governed by the laws of the State of Texas and applicable United States federal law, without regard to conflict-of-law rules, unless a written service order states otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

By using our website, requesting information, approving work, creating an account, or buying services, you acknowledge that you have read, understood, and agreed to these Terms of Service.